FAQ

Payments

Can I change the dates of my personal payment plan?

For any modification, contact us.

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I have an active payment plan, can I pay the outstanding total?

The total cancellation of the debt is possible at any time, you can do it from your account on Debtor portal.

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What should I do to pay off my debt?

You can view the residual amount of your debt in your account on a Debtor Portal https://portale.axactor.it/. You can pay online the residual debt amount or any sum you want.

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What are the payment methods to pay off my debt?
You can make payments on debtor Portal using your credit/debitcard or by PayPal. Payments can be made by Quick Pay functionality even without signing in to Debtor Portal. Logged in users can choose what and how many they will pay
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I've already paid, what should I do?
IYou can also request for a contact filling the web-form on our web-site or on Debtor Portal and attach proofing documents to the request.
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I would like to explore the current status of my position

You can sign up on the Debtor Portal https://portale.axactor.it/ and view all the information regarding your debt and payments.

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I can't pay

Even if you think your current economic situation does not allow you to be able to pay your debt, AXACTOR ITALY is available to listen to your motivations, helping you find the solution that best suits your needs. Contact us at the phone number 0171-65694, an operator will be happy to help you!

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